Privacy policy

Last updated (09 September 2026)

postcardlelo ("we," "us," or "our") operates this website (the "Site"). This page tells you what information we collect, how we use it, and what choices you have. By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information you give us directly:

  • Basic contact details - name, address, phone number, email
  • Order information - billing/shipping address, payment confirmation, email, phone number
  • Account information, if you create one - username, password, security questions
  • Shopping information - items you view, add to cart, or wishlist
  • Customer support information - anything you share when messaging us for help

You can choose not to provide certain information but this may prevent you from using or accessing these features.

Information we collect automatically: When you use our Site, we automatically collect certain data about your visit ("Usage Data") through cookies, pixels, and similar tools including device and browser information, your network/IP information, and how you interact with the Site.

Information we get from third parties: We may also receive information about you from vendors and service providers acting on our behalf, including:

  • Companies who support our Site and Services, such as Shopify
  • Our payment processor(s), who collect payment details (card, UPI, net banking, or bank information, and billing address) to process your payment and fulfill your order
  • Automated tracking tools and cookies when you visit our Site, open our emails, or interact with our ads

We're not responsible for the accuracy of information provided to us by third parties, or for their own privacy practices.

How We Use Your Personal Information

  • To provide our Services - processing payments, fulfilling orders, sending order/account-related notifications, arranging shipping, handling returns or exchanges
  • For marketing - sending you promotional emails or messages (only if you've opted in), and, in limited cases, tailoring what we show you on our Site
  • For security and fraud prevention - detecting and addressing suspicious or fraudulent activity; if you have an account, you're responsible for keeping your login details safe, and should contact us right away if you think it's been compromised
  • To communicate with you - providing customer support and improving our Services based on your feedback

Cookies

We use cookies to run and improve our Site, remember your preferences (like your cart), and understand how visitors use the Site. Most browsers accept cookies by default; you can adjust your browser settings to limit or block them, though this may affect some Site functionality.

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers who perform services on our behalf (e.g. payment processing, shipping/fulfillment, IT, customer support, analytics)
  • Business or marketing partners, who will handle your information under their own privacy policies
  • Third parties you direct us to, such as when you request we ship to someone else, or you use a third-party login/integration
  • Others, when required to comply with law, respond to legal requests, enforce our Terms of Service, or in connection with a business transaction such as a merger

We do not sell your personal information to third parties.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no method of transmission or storage is ever fully secure, and we can't guarantee absolute protection. We retain your information only as long as needed — to maintain your account, provide our Services, meet legal obligations, or resolve disputes.

Third-Party Websites and Links

Our Site may link to websites we don't control. We're not responsible for the privacy or security practices of those sites we'd recommend reviewing their own policies before sharing information with them.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal/order-record requirements
  • Opt out of marketing communications at any time via the unsubscribe link in our emails

To exercise any of these rights, contact us using the details below.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at postcardleloshop@gmail.com or Postcardlelo, Ahmedabad, Gujarat, India

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.